Prescriptions,
made clear.
Not sure how prescription ordering works? We'll walk you through what's needed, how it's reviewed, and what to expect — step by step.
Four simple steps.
Here's what happens from the moment you order a prescription product to the moment it's on its way to you.
Place your order
Add the prescription product to your cart and check out as normal. You'll see a prompt to provide your prescription details.
Send your prescription
Upload your valid prescription or provide your prescriber's details. We'll confirm what's needed if anything is missing.
Reviewed by our team
Our pharmacy team checks that your prescription matches the order before anything is dispatched. If there's an issue, we'll reach out.
Dispatch & delivery
Once approved, your order is carefully packed and shipped. You'll receive tracking details so you know when to expect it.
Have these ready before you order.
A complete, valid prescription helps us process your order quickly and without delays.
Important things to know.
A few clear points so you know exactly where things stand before you order a prescription product.
Prescription FAQs.
Quick answers to the questions people ask most about prescription orders.
No. Many products are available without a prescription. Product pages clearly state whether a prescription is required. Only prescription items need a valid prescription before dispatch.
After checkout, you'll be prompted to upload your prescription or provide your prescriber's details. If you need help at any point, our support team can walk you through it.
If we can't accept your prescription — for example, if it's expired, unclear, or doesn't match your order — we'll contact you to explain why and let you know what you can do next. You may need to provide a new prescription from your prescriber.
Review times can vary depending on the prescription and volume of orders. We'll keep you informed by email if there are any delays or if we need more information from you.
Our team can help you understand product information and the ordering process, but we can't provide medical advice, diagnose conditions, or prescribe treatment. For medical concerns, please speak with a qualified healthcare provider.
Yes. Your prescription and personal details are handled securely and in line with our Privacy Policy. We only use them to process and verify your order.
We're here to walk you through it.
If you have a question about your prescription or the ordering process, our team is happy to help — clearly and without pressure.