Straightforward returns,
clearly explained.
We want you to feel confident about every order. If something isn't right, here's exactly how returns and refunds work — no fine print surprises.
The short version.
Our full policy is below, but here are the key points at a glance.
Return window
Eligible items can be returned within the timeframe stated in our full policy. Requests made after this period may not be accepted.
Item condition
Items must be unused, in their original packaging, and in a resalable condition. Opened healthcare products may not be eligible for safety reasons.
Safety first
For health and safety reasons, certain products cannot be returned once opened — even if unused. We'll always explain this clearly.
Refund method
Approved refunds are returned to your original payment method. Timing depends on your bank or card provider.
What can and can't be returned.
To keep things fair and safe, the rules below apply to all returns.
Usually eligible
- Unopened, unused items in original packaging
- Items that arrived damaged or faulty
- Incorrect items sent by mistake
- Non-medical accessories and general goods
Usually not eligible
- Opened medicines, supplements, or personal care items
- Prescription products once dispensed
- Items without original packaging or with broken seals
- Products marked as final sale or non-returnable
Return eligibility can vary by product. If you're unsure whether your item qualifies, contact our support team before sending it back — we'll give you a clear answer.
Four steps to a resolution.
We keep it simple. Here's what to do if you need to return an item.
Contact us
Reach out to our support team with your order number and a short note about what you'd like to return and why.
We review it
We'll check your order against our policy and confirm whether the item is eligible — and explain clearly if it isn't.
Send it back
If eligible, we'll share return instructions. Please pack items securely and keep your proof of postage.
Refund or replace
Once we receive and check the item, we'll process your refund or arrange a replacement, and confirm it with you.
How refunds are processed.
Approved refunds are issued back to your original payment method. Bank and card processing times vary, so please allow for that after we confirm your refund.
Returns & refunds FAQs.
Quick answers to the questions we hear most often.
For health and safety reasons, opened medicines, supplements, and personal care items are generally not eligible for return. If your item arrived damaged or faulty, please contact us so we can help.
Please contact us as soon as possible with your order number and photos of the damage. We'll review it and let you know the next steps, which may include a replacement or refund.
Return shipping arrangements depend on the reason for the return. If the item was damaged, faulty, or incorrect, we'll cover the return. For other eligible returns, our team will explain any shipping costs before you send the item back.
Once we've received and checked your return, we'll process the refund and confirm it with you. How quickly it appears in your account depends on your bank or card provider.
If you'd prefer a replacement rather than a refund, let us know when you contact us. Exchanges are subject to availability and the same eligibility rules as returns.
Please contact us right away with your order number. We'll arrange to correct it — usually with a replacement or refund, and we'll cover the return shipping where applicable.
We'll sort it out with you.
If you're unsure whether your item qualifies, or you'd just like a hand starting a return, our support team is here to help.