Every order is checked, packed with care, and sent with tracking. Here's the full picture — options, timelines, packaging, and what happens at each stage.
Costs and exact timeframes are confirmed at checkout for your address. The table below shows what each option includes.
| Feature | Standard | Express | Cold-chain |
|---|---|---|---|
| Best for | Everyday orders | When you need it sooner | Temperature-sensitive items |
| Tracking included | Yes | Yes | Yes |
| Packaging | Protective parcel | Protective parcel | Insulated + coolant |
| Prescription check | Required if applicable | Required if applicable | Required if applicable |
| Delivery timing | Shown at checkout | Shown at checkout | Shown at checkout |
| Cost | Calculated at checkout | Calculated at checkout | Calculated at checkout |
Availability of each option depends on your location and the items in your order. Anything you're eligible for appears automatically at checkout.
Tap any section to read more about how we handle your order.
Before anything is packed, we check your order against the details you've given us. If your order includes a prescription product, our pharmacy team verifies the prescription first — confirming the medication, strength, quantity, and that it's valid and matches your order.
Orders are packed to protect what's inside. We use protective materials and seal parcels securely, and for temperature-sensitive products we use insulated packaging with coolant where required.
Once your order leaves us, you'll receive a dispatch email with tracking details. From there, the carrier's tracking page shows the latest updates. You can also check the status from your account.
Delivery is made to the address you provide at checkout. If you're not available, the carrier will follow their usual process — which may include leaving a card or attempting redelivery. We'll always do what we can to help if something goes wrong.
Some products can't be shipped to every location due to regulatory or carrier restrictions. Where that applies, we'll let you know before you complete your order, and our team can advise on alternatives.
Head to the tracking page and enter your order details to see the latest status from the carrier.
Go to tracking pageWe treat every parcel like it's going to someone we know — because it is. Here's what that means in practice.
Estimated delivery timing appears at checkout for your chosen option and address. Prescription items may need extra time for verification. You'll get tracking once dispatched.
Costs depend on the option and your location, and are shown clearly at checkout before you confirm — so there are no surprises.
Available destinations are confirmed at checkout when you enter your address. If you're unsure, contact us and we'll check.
The carrier will follow their usual process — often leaving a card with next steps. If you need help, contact us with your order number.
Check the tracking first. If it hasn't updated, contact our team with your order number and we'll look into it with the carrier.
Our team can help with tracking, delays, and delivery questions.